Technical Support

Included with your Edge and/or Endurance Plans.

If you have an Edge or Endurance plan, you are automatically placed at the top of the queue when you call for Tech Support.

Image title Get the right answer the first time! Stenograph's support team is here to give you the help you need, when you need it. With decades of software and writing machine experience, our U.S. based team will quickly, efficiently and politely help to resolve any issue or question that you may have.

Our highly-skilled team offers you:

Unlimited technical assistance through email or phone
The ability to use GoToAssist to diagnose and resolve your specific issues
Rapid response in case of emergency
Help with a new system setup*

After-Hours Telephone Support Available

Emergency technical support is available when we aren't on site. If you need assistance on nights, weekends or holidays, don't hesitate to call us. Our on-call technician will be there to help. After-hour rates apply* (unless you have a 24hr plan).

Solution Center

Find answers to frequently asked questions about CATalyst, CaseViewNet, CATalyst BCS, and Stenograph writers. This resource is freely available to everyone 24/7.

*Certain services are not included, but may be available at an additional rate, depending on your service level.