Questions? Call us 800-323-4247 or +1-630-532-5100
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Ask about our Writer Protection Plans and our NEW Accidental Damage Protection Coverage!

Service and support from the people who know your writer best!

If you have an Endurance plan, you are automatically placed at the top of the queue when you call for Tech Support.

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Endurance is an annual protection plan for your writer. Should your writer need repair, you can count on Stenograph’s expert service technicians to address the issue and get you back to work as quickly as possible.

Your writer is a highly specialized device with complex electronic and mechanical components. For this reason, the only authorized service provider for the NexGen, Luminex II, and Luminex CSE writing machines is the Stenograph Service Team, who use only original parts and materials for service.

The Endurance Plan Includes:

  • Parts and labor for covered repairs
  • Cost of shipping your writer back to you
  • Internal battery replacement if needed
  • Access to U.S.-based support staff
  • Writer software updates
  • Expert service from the same team that built your writer

The Endurance Platinum Plan Includes:

  • Everything included in the Standard plan, PLUS…
  • A loaner when your writer is in for service or cleaning
    Please note, loaners are only available in the U.S. and some parts of Canada.
  • Shipping both ways, including the necessary packaging for safe shipment
  • Accidental Damage Protection*
  • A free cleaning service every 24 months**

Type of Plan NexGen Luminex II Luminex CSE
Endurance $360/year
$30/month
$396/year
$33/month
$360/year
$30/month
Add a Loaner to Endurance Add $120/year or $10/month
Add Accidental Damage Protection to Endurance Add $180/year or $15/month
(discounted if adding to Warranty)
Endurance Platinum
(Includes the benefits of all three lines above PLUS a writer cleaning every 24 months!)
$600/year
$50/month
$636/year
$53/month
Not Available
*Note: Pricing applies to renewals and writers within 30 days of warranty. Activating an Endurance plan after a coverage gap is subject to a $120 Out of Contract fee.

Student Endurance Plans
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Loaner option available in the U.S. only.
*
Student – currently enrolled in a court reporting program and using the Luminex CSE in a student capacity.

Endurance with Accidental Damage Protection does not cover loss, theft, or replacement for writers that are not repairable. We recommend carrying a separate business equipment insurance plan to cover loss, theft, or non-repairable damage.

The Endurance Plan is a one-year term and is non-refundable and non-transferable. Add-on options must be added at the time of purchase. Prices shown do not include tax. Writing machines must be in working condition at the time of Endurance purchase. There is a 30-day service blackout period on new plans. Any repairs within the first 30 days will be subject to full repair costs for all pre-existing problems.

* Service completed as a result of accidental damage is subject to a $250 deductible per repair. Cosmetic damage and replacement for total loss or theft are not covered.

** The writer becomes eligible for the first free cleaning in the third year of continuous coverage under either warranty or Platinum Endurance, then every 24 months from the date of the last cleaning with continuous coverage. Gaps in coverage will restart the eligibility period.




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(800) 323-4247

or

(630) 532-5100


sales@stenograph.com

24 Hour Support is available outside of regular business hours (7AM-8PM CT)


If you are currently on Endurance and need to renew your plan, log into your account here.

If you are not on a plan and would like get back on one, please call the number above, or send us an email.

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