Questions? Call us at (800) 323-4247 or (630) 532-5100.

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Access to the following Stenograph services, RealTeam, CaseViewNet, and Cloud Backup, may be temporarily interrupted for routine maintenance on Thursday, May 30, 9-11 PM CT. We apologize for any inconvenience and appreciate your patience.


We will perform routine server maintenance starting at 2 p.m. CT on Saturday, June 1. We expect the work to be complete by 10 p.m. CT on Saturday, June 1. During that time, the www.stenograph.com website will be down, which means online purchasing of all our products and services will be unavailable. CATalyst and MAXScribe downloads, driver downloads, and e-key authentication may also be temporarily unavailable. We apologize for the inconvenience.

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Customer Care Team


AVAILABLE: M-F (excluding holidays), 8:00 am-4:30 pm Central time  at  (800) 323-4247 or  +1 (630) 532-5100 or send us an e-mail.

Administrative Support for you, our valued customer!

Our  knowledgable staff is ready to help you with these and other questions:

  • Shipment status or finding your Federal Express tracking number

  • Change of address, email or telephone number

  • Obtaining a copy of a paid invoice

  • Locating a Return Authorization (RA) number

  • Discovering whom to speak to about a particular issue or question


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Megan McCrory
Customer Care Manager

W: (800) 323-4247
E: mmccrory@stenograph.com

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Melissa Kivi
Customer Care Team Leader

W: (800) 323-4247
E: mkivi@stenograph.com
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Jacqueline Montalvo
Customer Care Representative

W: (800) 323-4247
E: jmontalvo@stenograph.com
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Jenny Narvaez
Customer Care Representative

W: (800) 323-4247
E: jnarvaez@stenograph.com
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