Customer Care - We're Here to Help!

Have a question or need assistance? Our friendly Customer Care team is happy to assist you!

Our knowledgable staff is ready to help you with these and other questions. We typically respond within one business day.

Track your shipment with FedEx – If you have your tracking number (found in your emailed invoice), you can check your delivery status directly on the FedEx tracking page.

Change of address, email or telephone number

Obtaining a copy of a paid invoice

Locating a Return Authorization (RA) number

Discovering whom to speak to about a particular issue or question

Support Resources

Software License Transfer

Writing Machine Transfer

School Transfer of Ownership Form

Stenograph Terms and Conditions

International Transactions Paperwork Requirements

Bill-Pay Portal

Navigating Your Stenograph Bill-Pay Portal

Business Hours:

Monday – Friday (excluding holidays)
8:00 a.m. – 4:30 p.m. Central Time

Phone:

Toll-Free (U.S. & Canada): (800) 323-4247
Local: +1 (630) 532-5100