CATalyst Cloud Backup FAQs
How do I get started using Cloud Backup?
How do I update to CATalyst version 17.50 or higher?
Am I eligible to use Cloud Backup?
How many computers can I use with Cloud Backup?
Is 100GB of storage space available per each e-Key licensed computer?
What happens if I go over my free 100GB of cloud storage space?
CATalyst will warn you if you are approaching your 100GB. Additional storage space is available for purchase. Give Stenograph a call at 1-800-323-4247 to add more storage space.
What happens to Cloud Backup if I let my Edge plan expire?
The “backup” component of Cloud Backup will no longer backup new files or changes to existing files. “Restore” of files already backed up to the cloud will continue to be available for one year after Edge expiration.
Does the Cloud Backup dialog need to be open for Cloud Backup to work?
My first Cloud Backup is taking hours, why?
It can take a long time for all of your CATalyst files to upload the first time you run Cloud Backup on a computer. Factors such as the number and size of files and Internet upload speeds contribute to how long the initial backup will take. The good news is you can close the Cloud Backup dialog box and you can even close Case CATalyst. Cloud Backup will continue to back up your files as long as there is an Internet connection.
If I delete a file from inside of Case CATalyst on one of my computers does that file get deleted from my cloud backup too?
Files do not get deleted from the cloud backup when they are deleted inside of Case CATalyst. You can choose to permanently delete files and folders from your cloud backup by using the “permanently delete” feature inside of the Cloud Backup dialog.
Is there a way to prevent Cloud Backup from uploading certain file types, such as, audio?
Yes. You can choose to exclude individual file types and/or folders from Cloud Backup. If you do not need an archive of your audio files, excluding audio files from Cloud Backup is an excellent way to conserve cloud storage space.
I use a Case CATalyst Student license, can I use Cloud Backup?
A Student license is not eligible for Cloud Backup.