Important notice: We will be conducting server maintenance on our software offerings on Friday, May 25, beginning at 9 p.m. CT. This scheduled service will affect our customers’ ability to back up or restore files with Case CATalyst Cloud Backup or to stream realtime through CaseViewNet Cloud or Browser editions. The process is expected to be completed at some point Saturday morning (May 26). We apologize for any inconvenience.

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Questions? Call us at (800) 323-4247 or +1 (630) 532-5100
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Stenograph warrants this writer (including its standard tripod and charger) to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of original purchase (or, in the case of consumable items such as batteries and SD cards, ninety (90) days from the date of original purchase). In the event of any breach of such warranty, Stenograph’s sole responsibility shall be to either repair or replace (in Stenograph’s discretion), without charge to the owner, any defective parts or nonconforming writer software, provided arrangements are made in advance to send the writer to Stenograph and Stenograph’s inspection shows it to be thus defective. If no defect is found, a charge may be made for the cost of the inspection, examination and/or shipping.

This Warranty does not cover defects or damage arising out of damage or abuse or failure to use, maintain and care for this writer as described in the User’s Guide. This Warranty does not cover defects or damage arising from or related to modifications, adjustments or repairs to this writer by anyone other than Stenograph, except such modifications, adjustments or repairs made in accordance with the User’s Guide or Stenograph’s written instructions.

Stenograph does not make, and hereby disclaims, all other warranties, including, without limitation, the warranty of merchantability, the warranty of fitness for a particular purpose and other warranties implied by law, except as may be expressly provided by Stenograph otherwise in writing. In no event shall Stenograph be liable for lost profits, lost business or other consequential or incidental damages.


  • Access to updates for your writer software during warranty period. (Note: Computer Aided Transcription Software (such as CATalyst) is covered by its own separate warranty and is not covered under this warranty.
  • In the U.S. and Canada, this warranty includes the use of a loaner and the cost of FedEx 2Day® shipment both ways for both the warranted writer and a loaner.
  • Technical support via phone during regular business hours.
  • 24/7 access to Stenograph’s online Solution Center.