Order processing update: All orders placed after 9 a.m. CT on Friday, December 15 will process on Monday, December 18.

Your writer or software purchase may qualify for Section 179 tax deduction benefits. Learn more

FREE GROUND SHIPPING* on orders over $150

Questions? Call us at (800) 323-4247 or +1 (630) 532-5100

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Service and support from the people who know your writer best!


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Endurance is an annual protection plan for your writer*. Should your writer need repair, you can count on Stenograph’s expert service technicians to address the issue immediately and get you back to work as quickly as possible.

Your writer is a highly specialized device with complex electronic and mechanical components. For this reason, the only authorized service provider for the Luminex, Diamante, and Wave writing machines is the Stenograph Service Team, who use only new and original parts and materials for service.


Endurance Includes:

  • Parts and Labor
  • Cost of shipping your writer back to you
    • If you choose the add-on loaner option, shipping is covered both ways
  • Internal battery replacement if needed
  • Access to U.S. based support staff
  • Writer software updates
  • Expert service from the same team that built your writer

Endurance vs. Insurance

Having an Endurance plan for your writer is not a substitute for having an equipment insurance policy. In most cases, your renters or homeowners insurance is not enough to cover replacement of your writer should you need it. We recommend carrying a separate business equipment insurance plan to cover damage outside of normal wear and tear. See below for a full explanation of the difference between Endurance and Insurance.


Endurance

Insurance

Mechanical Issue 
Electrical Issue 
Includes Loaner (pending coverage choice) 
Breakage (from accidents, theft, vandalism, fire, and natural disaster) 
Replacement of Equipment (from accidents, theft, vandalism, fire, and natural disaster) 


  

Plans for the Luminex, Diamante & Wave

Type of Contract

Annual

Annual STAR

Monthly

Monthly  STAR

Endurance Renewal With Loaner$369$319$34$29
Endurance Renewal No Loaner$269NA$25NA
Endurance Reinstatement With Loaner$469$419$43$38
Endurance Reinstatement No Loaner$369NA$34NA
Student With Loaner$199.95NANANA
Student No Loaner$99.95NANANA

If you are currently on an Endurance Plan and need to renew, log into your account here and select Annual Payment or Monthly Payments from the drop-down menu. Monthly payments are based on a 12-month term and will automatically renew at the end of your Endurance plan.

If you are not on a plan and would like to get back on one, please call (800) 323-4247 or email us.

*Renewal prices are for those with an active Endurance Plan and include a $100 discount off of the regular price. The Endurance  Plan is nonrefundable and nontransferable. Loaner option must be added at the time of purchase. Prices shown do not include tax.

 




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(800) 323-4247 or 
+1 (630) 532-5100
sales@stenograph.com


If you are currently on Endurance and need to renew your plan, log into your account here.

If you are not on a plan and would like get back on one, please call the number above, or send us an email.


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