Questions? Call us at (800)323-4247 or (630)532-5100, from the UK 0800-260-6368

Stenograph, including Technical Support, will be closed Monday, July 4, in honor of Independence Day. All orders placed after 9 a.m. CT on Friday, July 1, will be processed on Tuesday, July 5. Overnight Technical Support will close at 11:59 p.m. CT on Sunday, July 3 and reopen at 8 a.m. CT on Tuesday, July 5.

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Writer Protection Plans



Your writer is your livelihood. That's why it's important to have an annual Protection Plan after your initial warranty period to mitigate your loss of up-time and minimize your out-of-pocket costs if something goes wrong. You'll never regret having an annual Protection Plan.

If your writer does need service, it will be taken care of by expert  technicians at the same factory where it was built. Only original parts and materials will be used to assure the integrity of the writer when it is returned to you. 


Luminex, Diamante & Wave Protection Plan

Plan with a Loaner is available in North AmericaPlan without Loaner

Includes:

  • Courtesy loaner of same model and keytop choices
  • Shipment via 2-day express service
  • Software updates
  • Replacement parts as needed 
  • Labor costs
  • Cost of shipping of the writer to us
  • Cost of shipping writer back to you
  • Technical Support via telephone
  • Preferred repair service priority

Includes:

  • Software updates
  • Latest changes to writer components
  • Parts as needed 
  • Labor costs for repair
  • Cost of shipping writer back to you
  • Technical Support via telephone 
  • Service priority

Regular Price* $479
Renewal Price* $379
STAR Member Renewal Price $329

Regular Price* $369
Renewal Price* $269




Student Wave Writer Protection Plan

Plan with Loaner is vailable in North AmericaPlan without Loaner

Includes:

  • Loaner via 2-day express service
  • Software updates as available
  • Parts as needed
  • Labor costs
  • Cost of shipping the writer to us
  • Cost of shipping back to you
  • Technical Support via Telephone

Includes:

  • Software updates as available
  • Parts as needed
  • Labor costs
  • Shipping back to you
  • Technical Support via Telephone

Student Price $199.95

Student Price $99.95

*Renewal prices are for those with active protection plans and include a $100 discount off of the regular price. Machines with pre-existing problems will be serviced on a time and material basis. 
Protection plans are nonrefundable and nontransferable.

Can you afford not to have a protection plan?


Machines with pre-existing problems will be serviced on a time and material basis and can be costly.

 

Examples of repair costs:

 

  • Function Button and status LCD assembly.......$   250
  • Color display.....................................................$   350
  • Key sensor PC board........................................$   500
  • Main PC board..................................................$ 1,995

 You are also responsible for the cost of shipping your writer to us and return shipping.

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