Case CATalyst Warranty Support
One year of Technical Support during business hours
Access to software updates issued during the period
Case CATalyst Warranty Support is non-refundable and non-transferable.
Hours and Scope of Coverage
Business Hour Support is available Monday – Friday 7am – 8pm Central Time.
In an effort to maintain a high level of quality support and to ensure fair and equal access for all customers, Stenograph reserves the right to limit support services, convert a Support Agreement to a“per incident” basis, or require additional support coverage if the customer uses the service in an irregular, excessive, abusive or fraudulent manner. Examples of such use include but are not limited to a high number of support requests that concern previously resolved issues and general usability, repeated posing of questions to which the answer is readily found in available product documentation, or discussion of issues that are not related to technical support.