Stenograph: industry leader in court reporting technology, supplies, and education.

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		In today’s fast-paced world, it’s more important than ever to stay ahead of the curve. Our goal at Stengraph is to help you do just that. That’s why we offer a variety of support plans tailored to your needs and your budget. Software Support Plans Available for the two most current versions of Case CATalyst only. Call 800.323.4247 for current pricing.
			Business Hour Plan - Full Software • Telephone support Monday - Friday, 7:00 a.m. - 8:00 p.m. Central Time (holidays excluded) • E-mail and live chat support within standard hours • Free exchange of security device button, if necessary • Reduced price for replacement security device button holder • Priority call-back status • Three temporary access codes • Free software updates as available • $40 per call outside of business hours • Free access to online help desk 24-Hour Plan - Full Software • All the services of the Business Hour Plan • Plus… 24 hours a day, 7 days a week coverage (holidays excluded) Calls taken after normal business hours are handled through a paging system and require a phone call back to you. Business Hour Plan - Edit Software • All the services of the Business Hour Plan • Exclusively for Edit Only software licensees CATalyst BCS Plan • All the services of the Business Hour Plan • Plus, 24 hours a day for emergencies related to on-air captioning, excluding company holidays. All other BCS questions are handled during regular business hours.

		Support available without a plan Available for the two most current versions of Case CATalyst and CaseViewNet.
			"Per Incident" calls Available anytime, excluding holidays, for Case CATalyst (price will vary depending on time of day and contract status). This fee will cover the initial call and any follow-up calls necessary to resolve (or determine that we can't resolve) the specific issue you are having. If you have an active support plan you may call during non-contract hours and pay a reduced "per incident" fee. During business hours: $80 After hours: $100
		Please note: Support and product updates will not under any circumstances be provided to unlicensed users. Two Key Policy: If two keys (i.e. one full and one edit) are being used by a single reporter, both keys will be covered by a single support plan (only one contact allowed). If two keys are purchased by a single reporter but are being used by two people, two separate support plans will be needed for both contacts to access support and updates. Network contracts are no longer available. Customers utilizing Case CATalyst on a network should direct CATalyst questions to our Support department through one of our standard support plans above. Questions specific to network issues should be directed to the customer's network administrator. Certain terms and conditins apply.