Shopper's Guide

• Why it’s important to log in
To see any special discount pricing you may be eligible for, you must be logged in. You can also update contact information, view order history and more, but you must be logged in to access these extra features.

• Sales tax
In accordance with various statutes, Stenograph is required to collect sales tax on all purchases. Tax rates and terms specified therein are subject to change at any time. Tax and shipping charges will be calculated and added to your total price during the checkout process.

• Quantity discounts
Quantity discounts are displayed on the pages of products with quantity pricing. The pricing will be applied to your cart at checkout.

• Shipping information
Orders are shipped freight prepaid by Stenograph. These charges are then added to your invoice. Orders are shipped FedEx unless otherwise requested by the customer. Someone needs to be available to sign for FedEx deliveries. If you require priority shipping, call us to make sure your product is available for immediate shipping at 800-228-2339.

• Order status
To view your order status, you must first log in via the link at top right. Then click "my account" at top right. If you have questions, please call Customer Service at 800-323-4247 press 3.

• Warranties
Warranties vary by product. Please consult your Stenograph representative for more details on specific warranty information. Non-Stenograph products are warranted by the manufacturer’s warranty. All warranty periods begin from date of shipment.

• Policies
Software License Transfer Agreement
Machine/Writer Transfer Agreement
Stenograph's Guarantee
Key Replacement Policy
Writer Protection Plan Terms and Conditions
Software Support Agreement Terms and Conditions

• Customer Service
Contact Customer Service for billing or order status questions.

Monday – Friday, 8:00 a.m. to 5:00 p.m. Central Time
800-323-4247, press 3
Fax: (630) 532-5700
custsvc@stenograph.com

• About Search
To search stenograph.com, type in the words or item number thaat you are looking for in the Search box and click “Go.” (Pressing enter will not activate the search.) Search will also include press releases and other non-product related information. Links to all pages that contain the words in your search will be displayed. Search results are listed in no particular order.

Please note: This search function does not search the Technical Support Help Desk. To search the Help Desk, click here.

• Passwords ...do I have to?
It seems everywhere you go on the Internet these days you need a password to get in. To make a purchase or access your account information on Stenograph's Web site, this is true too. But why do you really need one anyway? read more>>