Questions? Call us 800-323-4247 or +1-630-532-5100
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CATalyst Support Plans


In today’s competitive world, it’s more important than ever to stay ahead of the technology curve. With robust annual software updates, you will be prepared to meet and exceed the expectations of your clients.  You'll never regret being up to date! 

Case CATalyst Pro Support Plans

Business Hour Support Plan24-Hour Support Plan

Includes:

  • Telephone support Monday - Friday, 7:00 a.m. - 8:00 p.m. Central Time with certain holidays excluded.
  • Valuable software updates every year
  • email technical support during regular business hours            
  • $40 emergency support outside of regular business hours
  • Access to online Solution Center

Includes:

  • Telephone Support 24 hours a day, 7 days a week with certain holidays excluded
  • All the services of the Business Hour Support Plan
  • Calls taken after business hours are handled through a paging system. A support specialist will call you from their home to provide assistance. 

Renewal Price    $629

Renewal Price   $859


CATalyst BCS (Broadcast Captioning Suite)

Business Hour Support Plan24-Hour Support Plan

Includes:

  • Telephone support Monday - Friday, 7:00 a.m. - 8:00 p.m. Central Time with certain holidays excluded.
  • Valuable software updates every year
  • email technical support during regular business hours            
  • $40 emergency support outside of regular business hours
  • Access to Stenograph's in-house encoder for testing and trouble-shooting purposes.

Includes:

  • All the services of the Business Hour Support Plan
  • Telephone support 24 hours a day for emergencies related to on-air captioning,  All other BCS questions are handled during regular business hours. 
  • Calls taken after business hours are handled through a paging system. A  BCS support specialist will call you from their home to provide assistance. 

Renewal Price    $759

Renewal Price $989


 Per-Incident Technical Support 
when you don't have an Annual Support Plan

Business Hour Price:  $85After-Hours Price:  $120
  • The fee will cover the initial call and any follow-up calls necessary to resolve (or determine that we can't resolve) the specific issue you are having. 
  • Calls taken after business hours are handled through a paging system. A  BCS support specialist will call you from their home to provide assistance. 
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